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  Some of the reasons to make your booking through Ona Hotels official website:

  • Best price and exclusive rates - 5% DISCOUNT ON ALL RATES -
    We guarantee you will not find lower prices on any other website.
  • Pay at hotel
    Book online and pay directly at the hotel.
    Unless specific offers that are clearly indicated during the booking process, as in the case of offers in advance, nonrefundable fee etc.
    The credit card is only as a guarantee of reservation, no charge will be made at the time of booking online unless otherwise indicated according to the type of rate or offer you have chosen.
  • Privacy Policy
    We care about the privacy of your personal data, which will not be used if you wish so.
  • Security in your transaction
    Although no charge is made to the credit card at the time of online booking, your reservation data is under a secure protocol under the highest security standards.
  • Booking confirmation by email / SMS
    You will receive an email confirming the reservation and if you wish you can request the same confirmation on your mobile phone via SMS.

  Bookings with children:

  • Children from 0 to 2 years: FREE
  • Cots upon request.

  Cancellation/modification of your booking:

To maintain the privacy of your data and so that only you are the one who can cancel and / or modify your reservations, we offer you a link in your booking confirmation email from which you can make the cancellation and / or modification.

  • Booking cancellation
    To cancel the reservation you can do it through the confirmation email received, in the you will find a link from where to cancel.
    In the booking confirmation email, click on the "Cancel reservation" link that will show you your online reservation.
    Follow the cancellation procedure.
    Check the cancellation policy of your booking, you will not be able to cancel bookings of non-refundable rates or if the period of hours to make a cancellation has been exceeded.
    If everything is correct and you have canceled your reservation, you will receive both you and the hotel, an email as proof of the cancellation.
    Free cancellation policy: Please, check the cancellation policy at the time of making your booking to cancel without any cost.
    There are some special rates and offers that are subject to pre-payment or non-refundable policies.
  • Booking modification
    To change your dates or other details of your booking, please contact the hotel where you made your reservation, or send an email to bookings@onahotels.com

For any questions or requests please contact the hotel through our contact page.

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