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Covid-19: Safe like at HOME Hotels and Destinations
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Costa del Sol · Málaga (5 Hotels)
Nerja
  • Ona Marinas de Nerja
Estepona
  • Ona Valle Romano
  • Ona Club Bena Vista
Marbella
  • Ona Alanda Club Marbella
Mijas
  • Ona Campanario
All accommodation options
Baleares · Mallorca (4 Hotels)
Cala Pi
  • Ona Cala Pi
Cala d'Or
  • Ona Village Cala D'Or
Puerto de Alcudia
  • Ona Garden Lago
  • Ona Aucanada
All accommodation options
Canarias · Tenerife (4 Hotels)
Los Cristianos
  • Ona Los Claveles
Puerto de Santiago
  • Ona El Marqués
  • Ona Las Rosas
Callao Salvaje
  • Ona Sueño Azul
All accommodation options
Canarias · Lanzarote (2 Hotels)
Yaiza
  • Ona Las Brisas
Playa Blanca
  • Ona Las Casitas
All accommodation options
Costa Daurada · Tarragona (2 Hotels)
Salou
  • Ona Suites Salou
  • Ona Jardines Paraisol
All accommodation options
Barcelona (2 Hotels)
Barcelona
  • Mosaic by Ona Hotels
  • Ona Living Barcelona
All accommodation options
Costa Blanca · Alicante (2 Hotels)
Denia
  • Ona Ogisaka Garden
Torrevieja
  • Ona Aldea del Mar
All accommodation options
Murcia (1 Hotel)
La Manga
  • Ona Marina Arpón
  • Ona Marinas de Nerja
  • Ona Valle Romano
  • Ona Alanda Club Marbella
  • Ona Campanario
  • Ona Club Bena Vista
  • Ona Cala Pi
  • Ona Village Cala D'Or
  • Ona Garden Lago
  • Ona Aucanada
  • Ona Los Claveles
  • Ona El Marqués
  • Ona Las Rosas
  • Ona Sueño Azul
  • Ona Las Brisas
  • Ona Las Casitas
  • Ona Suites Salou
  • Ona Jardines Paraisol
  • Ona Palamós
  • Mosaic by Ona Hotels
  • Ona Living Barcelona
  • Ona Ogisaka Garden
  • Ona Aldea del Mar
  • Ona Marina Arpón
  • Ona Dorada El Tarter
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Frequent questions

Our commitment is to be able to solve your doubts and help you.
How to book through the website?
At the top part of our website you will find the search widget to make a RESERVATION. You only have to select the accommodation, dates, and the number of people.
What additional information do I need to complete my reservation?
Once all the necessary information has been completed, we will send you a detailed booking confirmation of your stay via e-mail, as well as the amount of the reservation.
If I have a reservation at Ona Hotels and I cannot travel due to COVID-19, what can I do?
At Ona Hotels we want to be with you and with your desire to travel. That is why we promote and give the option of free cancellation for booking through our website. Remember that up to 24 hours before you can cancel your reservation. We know that unforeseen events exist, and more so with the uncertainty that we have to live today.
How can I modify my reservation if I have booked it through an online agency or another travel agent?
In the event that you have booked your reservation through an online agency or other travel agent, we ask you to contact them to make any modification to the reservation based on their cancellation or modification reservation policy.
What security measures are being taken in the hotels?
At Ona Hotels we know that the health and well-being of our guests and employees are the most important. For this reason, since the start of the COVID-19 pandemic, we, as well as our suppliers and partner companies, have used extreme safety and hygiene protocols to stop the spread of viral diseases.

  • Reception and common areas: we have increased hygiene and safety measures, implementation of online check-in and redesigned the use of common areas to promote social distancing measures
  • Rooms and apartments: we have increased hygiene and disinfection measures, with special emphasis on those areas or objects of greater contact such as remote controls, switches, telephones, bathrooms, etc.
  • Restaurants and bars: prior reservation is required, we have limited the capacity to comply with the rules of social distancing, an exhaustive cleaning and hygiene protocol will be carried out, we will facilitate the take-away service and show-cooking will be prioritized in certain establishments.

It is possible that some of our services may be altered by the implementation of these measures. We appreciate your trust in Ona Hotels.
Do you send discounts by e-mail?
Of course! Do not miss them! Become a member of Ona Traveler and be the first to find out about our latest news and exclusive discounts.
Are pets allowed?
We know that your best friend is very important to you, but due to hygiene and safety reasons, not all of our hotels and apartments allow pets. To confirm, contact the hotel reception. They will provide you with all the information you need.
Do you have rooms adapted for people with reduced mobility?
Many of our establishments have adapted rooms and facilities. You can find out which ones are by contacting our booking center: (+34) 902 195 873